Training Booking Conditions

1. Booking

• Bookings can be made via our website (here: Book Your Training) or by completing a Training Booking Form (click to download) and emailing it to [email protected].
• Once we receive your completed Training Booking Form, we will set you up with an account (if you haven’t already got one) and add your booking to our online training management system (TMS), before confirming your booking via email. Please note that bookings are not final until you have received a confirmation email.
• All training courses are confirmed to run seven (7) calendar days prior to commencement; this is referred to hereafter as the course ‘Confirmation Point’.

 

2. Discounts

• If you accept a discount or special offer, payment is required immediately. If payment has not been received by the course’s Confirmation Point, an invoice for the full (undiscounted) cost of any place/s booked will be issued and standard payment terms will apply.

 

3. Cancellations

• If you need to cancel your booking for any reason, you MUST inform us in writing, prior to the course’s Confirmation Point. To notify us of your intention to cancel / transfer a booking email: [email protected] with details of the course and Delegate/s you wish to cancel / transfer, no later than 17:00 the day before the course’s Confirmation Point.
• Any bookings cancelled / transferred on or after the course’s Confirmation Point will be charged in full. Individual places can be transferred from one course to another, prior to the course’s Confirmation Point.
• Transfers are not allowed after the Confirmation Point and will be treated as a cancellation.
• Pre-arranged Delegate substitutions will not encounter a charge.
• ‘No-shows’, late arrivals, or in the event a Delegate is unfit / unable to complete the course booked for them or refused entry for any reason; the booking will be payable in full.
• If training is being delivered at a location of your choice, the venue must meet with necessary requirements (these will be stipulated prior to your booking being confirming). Upon arrival, if the Trainer finds the venue to be unsuitable, the course may be abandoned, and you will be charged in full. We reserve the right to cancel or reschedule training courses at any time.

 

4. Joining Instructions

• The Org Rep named on the Training Booking Form (along with any Delegate whose email address has been provided) will receive Joining Instructions from [email protected] five (5) days prior to the course starting. A reminder email will also be sent one (1) day prior to the course starting.
• It is the Org Rep’s responsibility to ensure the information contained in the Joining Instructions is passed onto each Delegate attending the course.

 

5. Special Requirements

• All courses are delivered in English. We do not provide translators. If you are bringing a translator you must inform us prior to the course’s Confirmation Point. Please Note: some externally accredited courses (e.g. CITB courses) do not allow translators at all.
• If your Delegate has difficulties with reading, writing, or requires other special assistance (allergies, dietary requirements etc.); you must advise us at least seventy-two (72) hours in advance of the course starting. This is so we can make necessary arrangements.

 

By completing and submitting a CHS Training Booking Form or making a booking via our website, you are confirming your acceptance of the terms set out on this page and that your Delegate(s) is physically fit and does not have any medical conditions that would affect their ability to safely participate in any practical elements of the course booked for them.  We reserve the right to cancel or reschedule training at any time.  If you have any questions about our Training Booking Conditions, please do not hesitate to contact us.